Refund policy

We have a 30-day return policy for PRINT BOOKS ONLY, which means you have 30 days after receiving your item to request a return or exchange. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase that was emailed to you after you purchased the book(s). 

To start a return, you can contact us at info@pearltate.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pearltate.com. 

Damages and issues
Please inspect your order upon receipt and let me know as soon as possible if the book or books are defective, damaged or if you received the wrong book(s).

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or eBooks.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
You will be notified once a return has been inspected and if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and issue the refund.